Our Story

Graytek was started by James and Caroline Gray ten years ago out of their home. James brought expertise in business, technology and construction, and Caroline in finance and business management.

Although this initial team was small, together they developed the business, completed increasingly complex projects and earned a great reputation.

Building the company from the ground up, James and Caroline were able to define and establish Graytek's mission and values and build on this strong foundation - always striving to move forward with integrity, and exceeding customers' expectations - for all projects, big or small.

Graytek today has a strong team of fourteen individuals with expertise in key areas of the business - design, production and programming. They now work out of a 5,000 square-foot Design and Production Centre, with a demonstration home minutes away. This fully operational integrated demonstration home shows clients how Graytek offers real life solutions that have been tried and tested.

Graytek has won several industry awards recognising their projects as best in class in North America, and now works on some of the largest homes in the Vancouver area.
James
James started Graytek in 2003 and continues to drive the development of the company with his intimate knowledge of the industry, technical expertise and experience, and solution oriented approach. He has won two International CEDIA Awards for projects that he designed.

Caroline
Caroline has been working with James since the start of Graytek and continues to hold responsibility for the finance and administration of the company. Caroline's business and finance background provides lots of ideas of how to keep improving the way we do things and how we can better serve our clients.

Wes
Wes' experience in system design and implementation is the foundation from which he is able to convey the value of our services to our clients. With our design team Wes can create proposals to meet almost any request or budget. Wes is a great resource for understanding clients' needs and answering questions, whether it is interacting with the builder, architect, or directly with the client.

Shawn
Shawn has been in the Audio Video Industry for 12 years - beginning as a Technician specializing in Video Calibration and Racking. He is now a key member of the Graytek team working with our clients and the design/build community to find solutions for each home or project that he works on. He is a great listener and wants to understand what is important to our clients. Shawn's experience as a musician also provides him a unique understanding of sound quality and how it can be optimized in different set-ups.

Ken
Ken has fifteen years' experience in all aspects of the custom Audio Video Industry. His skills extend from understanding the technical design to the implementation of systems and complete project management - which makes him a great resource throughout the course of a project. Ken's experience with millwork design and "fit and finish" is a great complement to our design and installation work and he is also an expert in lighting, shading and integration solutions.

Andre
Andre is one of the most experienced programmers in our industry. He has been programming automation systems for over 10 years, including some of the most notable projects on the West Coast. He has developed touch panel graphic flow that reflects the ease of use that we strive to provide for our clients. Andre is a great resource for answering "is it possible?" and can provide creative solutions from his years of experience and extensive knowledge of system design.

Rory
Rory has been involved in residential integration for six years - starting as a Technician and now has experience working in all stages of a project. Rory's experience as a technician significantly enhances his ability to design systems for our clients that are both creative and functional. His responsibilities include design and proposal generation, and extend to full system design and operational assessment. Rory is a great resource for technical integration questions in working with other systems in the home (heating and cooling, electrical and lighting). His own love for music, means that that the systems he designs will always sound excellent!

Cameron
Cameron graduated from the BCIT Architectural and Structural Auto CAD Technician program and uses this experience as he works as a key part of our design team, generating detailed system documentation and drawings to support both our sales and installation teams. He has worked previously in the car audio industry and is enjoying transferring this knowledge into the world of residential integration.

John
John has been working in the residential integration industry for 6 years. He has extensive experience installing audio/video and integration solutions as well as a passion for 2-channel music. John is also a skilled craftsman in millwork and other finishing work. This unique combination of talents makes him invaluable in turning a system design into a lifestyle experience

Curtis
Curtis has been with Graytek from the early years and has enjoyed being part of the growth and changes over time. Curtis is a key member of our installation team and due to his tenure with the company has a great relationship with many of our long-time customers. He always enjoys going back to see our long-time customers and helping them add to or enhance their systems.

Peter
Peter has a passion for technology and this is demonstrated in his enthusiasm to stay current on new products and to see how they can be integrated into our solutions. Peter works with our installation team and is part of the process from rough-in through to the final completion of a project. Peter also has a strong IT background so is involved in many of the configurations of our systems.

Kirby
Kirby has been involved for many years in the Audio Video Industry, from the start in a retail setting and moving through to installation and project management of increasingly complex integration projects. During this time Kirby has obtained both THX and ISF Calibration Certifications which have taught him how to take a project to ultimate completion, maximizing the experience for our clients.

Jason
Jason has an Accounting degree from BCIT and works with Caroline on our Finance team. Jason is always looking to streamline our internal processes to maximize efficiency and improve our ability to serve our clients. Jason enjoys being part of the business as a whole and is a key communication and information link between the different teams at Graytek.

Mission and Values

Our mission is to be a successful business that serves our Customers, Employees and the Community in which we live and work with integrity and passion. We are committed to doing this by living out the values that we believe in.

We will serve

our customers by always going above and beyond expectations

our employees by providing jobs that are engaging, challenging and fulfilling

our community by supporting involvement of our employees and their families

As a company we are committed to these values, which if upheld, will enable us to fulfill our mission.

Integrity
Teamwork
Accountability
Attention to all the details that matter
Respecting our customers and their homes
Focusing on reliability, ease of use and aesthetic appeal for all our solutions
Providing value to our customers but never sacrificing quality
Moving forward through continuous improvement and continuous learning
Our Story Our People Our Mission and Values